nnok Privacy Policy

1 Introduction and Scope of Policy

This privacy policy applies to all users of the nnok Casino platform. When you visit the nnok website, create an account, play games, or use any service, the information you provide or that is collected automatically falls under this policy.

nnok believes that protecting every user's personal information is a fundamental responsibility. We do not sell or share your information with any unauthorised third party.

This policy is consistent with nnok's Terms and Conditions, and it is advisable to read both documents together. If you have any questions, please contact our support team.

2 Information We Collect

nnok collects user information in several ways. This information falls into two main categories:

2.1 Information You Provide Directly

When you register, make a deposit, or contact support, the following information is collected:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Payment account details (bKash, Nagad, Rocket, Upay)
• Username and password you create yourself

2.2 Automatically Collected Information

When you use our platform, the following information is recorded automatically:

• Device type, operating system, and browser details
• IP address and login session duration
• Gaming activity and betting history
• Cookies and session data
• Time spent on the platform and pages visited

3 Purpose of Using Your Information

nnok uses your information only for specific and legitimate purposes. Your information is not used for anything other than the reasons listed below:

3.1 Service Delivery and Operation

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Running game and betting services
• Managing support tickets and chat

3.2 Security and Fraud Prevention

• Verifying account identity (KYC process)
• Detecting and preventing suspicious transactions
• Preventing the creation of multiple accounts
• Ensuring platform security

3.3 Responsible Gaming

nnok believes in responsible gaming. By analysing your gaming activity, we identify unusual betting patterns and alert users when necessary. Read our responsible gaming policy page to learn more.

3.4 Communication and Marketing

• Sending notifications about promotions and bonuses (only with your consent)
• Informing you of important platform updates
• Sending transaction confirmation messages

4 Data Protection Methods

nnok uses industry-standard security technology to protect your information. Our security framework includes the following measures:

4.1 Technical Protection

• SSL Encryption — 256-bit SSL is used for all data transfers
• Database Encryption — stored data is kept in encrypted form
• Two-Factor Authentication (OTP) — additional verification at login and withdrawal
• Firewall and intrusion detection system
• Regular security audits

4.2 Organisational Protection

• Data privacy training is mandatory for all staff
• Only authorised personnel may access personal information
• Data access logs are maintained and monitored
• Strict agreements are in place with third-party service providers

No security measure is 100% foolproof. It is your own responsibility to keep your account password secure and not share it with anyone.

5 Sharing Information with Third Parties

nnok never sells your personal information under any circumstances. However, limited information may be shared in specific situations necessary for operating the service:

5.1 Service Partner Sharing

Limited information may be shared for payment processing (bKash, Nagad, Rocket, Upay), session data with game providers, and relevant information with technical service providers. These partners may only use the information to deliver their designated services.

5.2 Legal Obligations

Information may be disclosed to government authorities or courts under a valid legal order in accordance with applicable laws in Bangladesh. In such cases, nnok will make every effort to notify the user in advance, where legally permitted.

5.3 Emergency Security Situations

If fraud, money laundering, or any other criminal activity is suspected, the relevant authorities may be provided with the necessary information.

6 Cookies and Tracking Technology

The nnok website uses cookies and similar technologies. Cookies are small text files stored on your device that improve the functionality of the platform.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and payment processing. Disabling them will prevent the platform from working properly.

6.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and previous gaming preferences. They make your experience more convenient.

6.3 Analytics Cookies

Analytics cookies are used to understand which parts of the platform are used most and where improvements are needed. This information is collected in an anonymous manner.

You can control or delete cookies from your browser settings. Keep in mind, however, that disabling certain cookies may reduce the quality of the service.

7 Data Retention Period

nnok retains your information only for as long as it is needed to provide the service or to meet legal obligations.

• Account Information: For as long as the account is active, and for a defined period after closure where required by law
• Transaction Information: Retained for an extended period in accordance with financial regulations
• Support Communications: Retained for a defined period for issue resolution and future reference
• Analytics Data: Generally retained for an extended period after anonymisation

When you request account closure, nnok processes it as quickly as possible, but is obligated to retain certain information for a defined period for legal reasons.

8 Your Rights

As a user of nnok, you have several rights over your own personal information:

8.1 Right to Access Your Information

You may ask at any time what information nnok holds about you. Upon request to the support team, verifiable information will be provided.

8.2 Right to Correct Your Information

If any information in your profile is incorrect, you may request a correction. Information will be updated after the relevant documents are submitted.

8.3 Right to Opt Out of Marketing Messages

If you do not wish to receive promotional messages from nnok, you can opt out via account settings or by contacting support. However, transaction confirmation messages cannot be turned off, as they are part of the service.

8.4 Right to Close Your Account

You may request to close your account at any time. Any outstanding transactions must be settled first, and information that is legally required to be retained will be kept for the defined period.

To learn more about nnok, visit that page for details about the company's background and goals.

9 Protection of Children and Minors

All services at nnok are for individuals aged 21 and above only. If nnok determines that a person has created an account while under the age of 21, that account will be closed immediately and the associated information will be deleted.

A copy of a national ID or birth certificate may be required for age verification. This information is used only for the verification process.

10 Changes to Policy

nnok may update this privacy policy from time to time. If significant changes are made, users will be notified by email or platform notification. Continued use of the platform after any changes will be taken to mean that you have agreed to the updated policy.

For rules on general use or answers to common questions, visit our FAQ section, where you will find straightforward answers to many common questions.

If you need a previous version of this policy, please contact the support team.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, nnok's support team is available at all times to help. Our support is available in both Bengali and English.