nnok Responsible Gambling
Enjoy entertainment within your own limits. nnok wants every member to play with awareness, safety and personal choice.
Gambling is for entertainment, not stress
nnok is an entertainment platform — slots, casino and sports betting are here for enjoyment. But as with any entertainment, moderation matters. We believe the experience stays genuinely fun only when a member stays in control of their time and money.
On this page you will find practical tools to keep yourself protected, warning signs of problem gambling, and ways to get support. nnok's Terms and Conditions contain detailed rules on responsible gambling — reading them will give you a clearer picture of how the platform works.
Remember: participating in gambling does not guarantee a win. Placing more bets to recover lost money is a warning sign. If you ever feel gambling is going out of control, contact us immediately or use the tools below.
Tools to set your own limits
nnok offers a number of practical tools that let you decide for yourself how much you play and how much you spend.
Deposit Limit
Set an upper limit on how much you deposit per day, week or month. Once the limit is reached, no further deposits will be accepted within that period.
Deposit ControlLoss Limit
Decide in advance the maximum you are willing to lose within a set period. Once that amount is exceeded, your account will automatically pause.
Loss ControlSession Time Limit
Set a maximum duration for a single session. When the time is up, you will be automatically signed out.
Time ManagementTake a Break
If you want a short break, set a cool-off period of 24 hours to 30 days. You will not be able to log in to your account during this time.
Cool-Off BreakSelf-Exclusion
For a longer break, set up self-exclusion — from six months to five years. Your account will be completely inactive during this period.
Long-Term ProtectionReality Check
A reminder pop-up appears at regular intervals showing how long you have been playing and how much you have won or lost. This helps you stay aware.
Awareness ReminderIf you need help using these tools or setting limits on your account, contact nnok's support team — they are available 24 hours a day, seven days a week in both Bengali and English.
Signs of problem gambling
If any of the following apply to you or someone close to you, take it seriously.
- Placing larger bets or repeatedly returning to the game to try to recover lost money.
- Setting aside money meant for essential expenses (food, rent, medical) in order to gamble.
- Repeatedly failing to stop gambling when you want to, or feeling restless when you try.
- Hiding your gambling from family or friends, or lying about it.
- Constantly thinking about gambling instead of focusing on sleep, work or study.
- Feeling excessive anger, depression or anxiety after a gambling loss.
- Borrowing money to gamble or taking money from loved ones without telling them.
Think about these questions
Have you ever felt you should cut back on your gambling? Has anyone ever criticised your gambling and you did not like hearing it? Have you ever felt regret or shame after gambling? Have you ever gambled to forget a problem or to improve your mood?
If your answer to any of these is yes, now is the right time to be honest with yourself and seek help. Do not face it alone — talk to nnok's support team or a professional counsellor.
Anyone under 21 is strictly prohibited from taking part in any betting or casino activity at nnok.
What we do for you
Responsible gambling is not just policy — nnok treats it as a core part of the platform. Our Privacy Policy explains in detail how your information is kept secure.
- Age verification at registration — users under 21 cannot open an account.
- If suspicious behaviour is detected, the support team reaches out proactively.
- Self-exclusion requests are acted on quickly, and no promotional messages are sent during that period.
- Support agents are trained in responsible gambling and offer help without judgement.
- To protect minors, accounts are investigated and closed where necessary upon a request from a parent or guardian.
- Gambling is never promoted as a source of income or a way to pay off debt.
Where to find help
If you are struggling, do not carry it alone. Help is available through the following channels.
nnok Support
Live chat and email support is available 24 hours a day, seven days a week. You can communicate in both Bengali and English. Talk to us about setting limits, self-exclusion or any concern you have.
Email: [email protected]
Family and Loved Ones
Talk openly with a trusted family member or friend. They will not judge you — they will stand by you and encourage you to seek professional help. You do not have to carry this alone.
Professional Counsellors
Speak with a mental health professional or addiction counsellor. Mental health centres and hospital-based counselling services are available in Bangladesh — seeking help is a sign of strength.
If a family member is struggling
If you think a family member or someone close to you is affected by a gambling problem, listen to them with care rather than criticising them directly. If you contact nnok's support team, we will also guide you on how to help them. For answers to more general questions, visit our FAQ page.
Protecting minors is a serious matter. Use parental control software on household devices to prevent anyone under 21 from accessing this type of platform.
Safe gambling habits
Set a budget before you start
Before you play, decide the maximum you will spend in that session. When that amount is gone, stop — there is no need to deposit more. Your budget should come from discretionary entertainment money, never from rent, bills or savings.
Play with a time limit
Set a time limit before you start playing and use the session timer. Playing for long stretches without a break reduces your ability to make clear decisions. Get up, walk around and refresh yourself from time to time.
Treat it as entertainment
The outcome of gambling is always uncertain — a win is never guaranteed. The money you spend is the cost of entertainment; a win on top of that is a bonus. If you lose, do not dwell on it — spend time with your family instead.
Do not gamble when you are under pressure
Gambling while angry, stressed or depressed increases the risk of making poor decisions. Avoid gambling when under the influence of alcohol or medication.